HI guys, this has not happened before and i cant figure out why!

Started PP app and app opens but... the 'disconnect' word keeps flashing and it wont connect... in fact, it looks like something is looping as in trying to connect but wont..

PC then becomes unresponsive and not even control-Alt-delete opens to terminate the program..have to switch off the PC itself to get it to close..

So to troubleshoot, ive done the following..

1. Uninstalled and reinstalled pimax play

2. Checked the connections and usb ports - all working fine...

3. Installed latest graphic card drivers...

4. Cleaned the registry of any redundant files for PP...

Never had this issue at all as usually connects first time!

If any have had something like this happen, im all ears!

Cheers chaps

When you checked the USB ports, did you try the PCL in a different one?

Also, worth checking that where the cable plugs into the headset isn't pulling.

That's what I was going to say. I've rare seen connection issues but I have seem them. Usually all I've had to do was unplug the USB and plug it back and restart the headset in Pimax Play.

4 minutes ago, AJZip said:

When you checked the USB ports, did you try the PCL in a different one?

Also, worth checking that where the cable plugs into the headset isn't pulling.

 

3 hours ago, AJZip said:

When you checked the USB ports, did you try the PCL in a different one?

Also, worth checking that where the cable plugs into the headset isn't pulling.

Thanks AJ for chipping in... tried the the PCL in a different USB 3 port - no joy

Cables checked and not pulling from headset

I'm on the line to a pimax assistant who has told me to delete all pimax software and provided locations so no residual entities are still lurking round... unplug form the graphic card and leave the USB plu in.. then do a re-installation of the PP software... just about to do that and see how it goes! If its broken at least its under warranty!

3 hours ago, FBW737 said:

Usually all I've had to do was unplug the USB and plug it back and restart the headset in Pimax Play.

Yes, usually that would work and tried several times... the headset is recognized but had no option to restart in pimax play as the mouse would not interact with anything... looked like there was an endless loop of connecting and disconnecting...

Ill report back if any progress

Follow up to the Pimax official suggestion...

He suggested i do the following...

Uninstall Pimax Play app

Manually delete the following folders:

C:\Users\Administrator\AppData\Roaming\PimaxClient

C:\Users\Administrator\AppData\Local\Pimax

C:\Users\Administrator\AppData\Local\pimaxclient-updater

C:\Users\Administrator\AppData\Local\PiPlatformService

C:\Users\Administrator\AppData\Local\PiTool

Make sure that when you do this, only the USB plug is in, nothing in the graphic card...

Reboot

Install Pimax Play and sign in... letting it load...

Plug the cable in to the graphics card..

Low and behold it worked! Now works just fine, so looks like just uninstalling leaves behind residual folders and files that need to be deleted..once that's done its home and hose!

Thanks for your input chaps, appreciated!

Wow!

Thanks for the detailed rundown.  Delighted you are back up and running 🙂