September 26, 20241 yr Pimax Discord is beginning to report customers receiving empty boxes from Pimax (Crystal Light). I'm glad I cancelled my order from them... PC: AMD 9850X3D, RAM 64GB, Geforce GTX 5090 (32GB), MSFS 2020, MSFS 2024, Pimax Super 50PPD, Quest 3
September 26, 20241 yr 2 hours ago, flyblueskies said: Pimax Discord is beginning to report customers receiving empty boxes from Pimax (Crystal Light). I'm glad I cancelled my order from them... Probably some thieves working for Pimax or the shipping company. I don't think Pimax as a company would do that. I caught my mailman on camera stealing my packages. Ebay customers are notorious for that kind of thing, from what I read. Reporting empty boxes, and sending boxes of rocks back, etc... I had a camera posted for sale on there, and I had buyers from around the world offering more than I was asking for. Huge red flag. Edited September 26, 20241 yr by strider1 AMD Ryzen 7 5800X3D, RTX 4080S, Ram - 32GB, 32" 4K Monitor, WIN 11. Eric Escobar
September 26, 20241 yr double post Edited September 26, 20241 yr by strider1 AMD Ryzen 7 5800X3D, RTX 4080S, Ram - 32GB, 32" 4K Monitor, WIN 11. Eric Escobar
September 26, 20241 yr 2 hours ago, flyblueskies said: Pimax Discord is beginning to report customers receiving empty boxes from Pimax (Crystal Light). I'm glad I cancelled my order from them... The headset is becoming a hot commodity. You can't blame Pimax for this. I got mine without issue. FS2020 Alienware Aurora R11 10th Gen Intel Core i7 10700F - Windows 11 Home 32GB Ram NVIDIA GeForce RTX 4070 Ti Super OC 16GB - Pimax Crystal Light VR
September 26, 20241 yr Author In the Pimax Discord, customer support is now requesting anyone who received an empty box reply with their order number, tracking number, etc. They will then add them to the list... I gotta say, the customer service in the Pimax Discord is very good. They communicate well and are on top of things. However, the logistics side, is difficult to work with. They do not respond quickly to tickets created for shipping information (I experienced this first hand). PC: AMD 9850X3D, RAM 64GB, Geforce GTX 5090 (32GB), MSFS 2020, MSFS 2024, Pimax Super 50PPD, Quest 3
September 27, 20241 yr 6 hours ago, flyblueskies said: However, the logistics side, is difficult to work with. They do not respond quickly to tickets created for shipping information (I experienced this first hand). This reminds me of WingWin customer service, it sucks. I ordered one of their HOTAS and their shipping company made one attempt at delivery and returned it. WingWin tried billing me for the failed shipping and wanted me to reorder, hard pass. The phrase 'you are your own worst enemy' comes to mind. AMD Ryzen 7 5800X3D, RTX 4080S, Ram - 32GB, 32" 4K Monitor, WIN 11. Eric Escobar
September 27, 20241 yr 13 hours ago, flyblueskies said: In the Pimax Discord, customer support is now requesting anyone who received an empty box reply with their order number, tracking number, etc. They will then add them to the list... I gotta say, the customer service in the Pimax Discord is very good. They communicate well and are on top of things. However, the logistics side, is difficult to work with. They do not respond quickly to tickets created for shipping information (I experienced this first hand). I think the demand for this headset got away from them. Time to ramp up production and hire more staff. FS2020 Alienware Aurora R11 10th Gen Intel Core i7 10700F - Windows 11 Home 32GB Ram NVIDIA GeForce RTX 4070 Ti Super OC 16GB - Pimax Crystal Light VR
Create an account or sign in to comment