Hi all

was wondering if anyone would be able to help with the issue for the 737 NGX FSX SE 600/700 & 800/900. Lately the mouse has intermittenly stop working in VC, this would happen randomly but not on all flights. I opened a ticket with PMDG Helpdesk and they suggested uninstalling and re-installing the new version, this seem to work for one flight and then the issue came back again. Also what happens occasionally is only one engine powering up and the other will just idle and sometimes the throttles won't work at all. I have tried a few things such as different eyepoint in VC, updating windows 10, turn off other addons and not use any controls at all whilst aircraft is initializing. Initially it was suggested that it may be an error when my desktop does a windows & web tune up, but it wasn't this as it was tried out. I'm a little frustrated now as have searched the forums for a clear answer and tried to fix the issues. When it works ok it runs really smooth, but all these errors are now baffling. I have also been in touch with Aersoft who also suggested to install latest version. I load a flight by opening the sim, go to flight plan and open or make a flight, select PMDG and fly now, the panel state is configured to ngx short or a new one which i saved and has always worked before, this new state is similar to the short but has a few short cuts, it never gave any issues before and have tried not using it but still giving errors even with the default state. Sometimes it all works ok and then it would start doing this after take off or just before  and then start working on and off again, most of the time it would be whilst getting aircraft ready for take off or just after initializing.

Thanks

tonyleo

Edited August 2, 20196 yr by tonyleo
spelling

I'd start by checking the device manager power management settings for all of your USB ports to ensure that "allow Windows to disable this device to save energy" is not enabled.

Then in the sim, go through the control assignments on the "axis" tab for *every* listed controller and make sure that there are no assignments to the throttles.  Often when a device is newly connected, the sim will make some default assignments, and if you have a "phantom" axis assignment in the mix, it might be interfering with inputs from the controller you're using.  If you use FSUIPC, you'll also need to check that there are no unintended controller assignments in there as well.

This could also be a hardware problem related to your USB ports...if so, perhaps connecting the devices via a powered hub might help.

Regards

19 hours ago, w6kd said:

I'd start by checking the device manager power management settings for all of your USB ports to ensure that "allow Windows to disable this device to save energy" is not enabled.

Then in the sim, go through the control assignments on the "axis" tab for *every* listed controller and make sure that there are no assignments to the throttles.  Often when a device is newly connected, the sim will make some default assignments, and if you have a "phantom" axis assignment in the mix, it might be interfering with inputs from the controller you're using.  If you use FSUIPC, you'll also need to check that there are no unintended controller assignments in there as well.

This could also be a hardware problem related to your USB ports...if so, perhaps connecting the devices via a powered hub might help.

Regards

Thanks for the reply, I have checked the axis settings and there isn't anything listed on engines, also checked windows enegry saving, joystick & mouse settings. This issue is only with the PMDG and not with any default aircraft or addon payware ones, and it's intermmitent. It was suggested that a saved new panel state (not the default ones) my be the issue, but I've been using this one for some time and it was working ok before.

Thanks

Tonyleo

Edited August 3, 20196 yr by tonyleo

I went to "Power Settings" and even though the plan was set to high performance, the "USB selective suspend setting" under "USB Settings"  was set to on. I switched to off and hopefully this fixes it, also is there a way to fix the flickering between your mouse cursor and the custom PMDG cursor that appears when you hover over a button or switch? it's beginning to bother me 😄 .. FSX Steam by the way, thanks and happy flying!