I manage 5 professional licence installations of your 32 bit G1000 software and experience the following crashes across all 5.

When selecting Activate Leg on the first waypoint of an arrival procedure, the software freezes and then crashes P3D v3. I assume this is happening as your software doesn't transition between procedures as it should do. We have updated a couple of the sims to the latest installer on your website still with the same results. While we have learnt to live with the sequencing behaviour by using DTO in many cases, it is frustrating when our students attempt to activate legs as they should be able to and have their whole session grind to a halt.

Any advice or assistance you can offer would be appreciated thanks.

Regards Glenn

Simutech Flight Training Devices Ltd.

Thank you 

Marcel

Since then - no further messages. If I try to reply to his email, I get an error message

"Mail Delivery System:

The following message to <support@mindstaraviation.com> was undeliverable.

The reason for the problem:

5.1.0 - Unknown address error 550-'5.4.1 Recipient address rejected: Access denied. AS(201806281) [DM6NAM10FT019.eop-nam10.prod.protection.outlook.com 2023-07-18T22:54:56.670Z 08DB87B0FC290228]'

"

Can you please let me know if there is a problem with your email address, and why my request for assistance it is taking so long?

Thanks,

Graeme

Entering my email address and invoice number just shows

I've built a new PC, so the DB key for Real Nav Data has changed. I've emailed their support asking how I can get the update for the new DB key, but I haven't had a response.

Does anyone know if I can transfer it without their assistance?

Company has the right not to accommodate this request, all they have to do is say that. Every other software supplier has helped when needed. No person can plan when a hard drive crashes. 
if I get someone’s attention I will provide my name and ticket.

The product itself it’s good nothing to say about that, but their support service is the worst I have ever experienced in my entire life. They are really strict about their activation policy. You can only activate the product twice and then you have to contact them to receive support and they never reply or follow up. If they do really terrible service a waste of €50 it has been several months. That I’ve been trying to use the product I’ve purchased, check yourself latest tickets I have opened. None of them came to a resolution.

I wouldn’t recommend anyone buying, because then if you have any problem with the activation or whatsoever, you are simply going tolose access to the product you purchased.

What a terrible company.

I understand you might have a lot of support requests but it’s really not fair. I love the product but it would be great to receive some support when needed. 

Abdallah Laham. 

TICKET.  7083

it has been several months i am trying to solve an issue that i have with the G1000 activation, i’ve sent several requests to support but they never helped. It’s quite frustrating. Someone already asked this and said it has been solved contacting support. 

When i try and activate the software i receive the following error: 

“The server issued activation codes but they did not work on your computer, either try again or contact support” 

I tried deleting and re installing but i can’t find any way to solve this. 

Can anyone help ? thanks ! 

 Today I tried to fly approaches at KMTN Martin State Airport.

The “Direct To” function to KMTN works, however if I try to fly any of the approaches, the G1000 will not load or activate the approach. It deactivates the “Direct To” function currently flying and freezes the simulator requiring a reboot if I try to clear the procedure.

Bill

i'm using G1000 c172

how can i display ETE and  Fuel remain on flight plan page wide view like the first image

https://imgur.com/a/fRQQ4gP

I have problems with waypoints duplicate in almost all departure as example attached

and I would also like to know why I can't see the ETE into FPL.

I am using king air B-200 of flight 1  V2 and P3D V3 

I already sent an email to the support more than a week ago and still have no answer.

how can i attach photos from my PC to the forum?

Tks Marcel

I find this very frustating, i hope it´s not the general user experience that your clients have to go trough.

I have been using other gauge software (individual steam gauges and glass panels), that were originally designed for FSX but have used them through the years in P3Dv1 thru v5.1 and even using them now in MSFS.  The gauges are not integrated into a particular aircraft nor is required for them to work.  Does your G1000 have that same flexibilty?  Has it ever been tested in that framework?

Thx.

Debug assertion failed  Error in prepare 3d when ever I am trying to delete the flight plant using G1000 of c172

When trying to delete the a flight plan This error prompts

Had to do an image restore because my Win 10 became corrupt. Everything seemed to work well before but now I have 2 problems I can’t figure out: one with your GNS 430/530 program and one with your VR ForeFlight add-on.  You fixed my HyperGauge problem a while back and it hasn’t returned, but it’s odd that  everything else worked normally then but now they don’t.   

1.       The GNS 530 doesn’t work when I attempt a GPS approach, e.g. doesn’t shift to VLOC upon passing the IF point and the glidescope does not move. Localizer indicator functions normally, though.   The ILS approach functions normally, though..both the localizer and glidescope indicators work OK.

2.         Can’t get a VR image over to my iPad Foreflight.  It worked before the image restore but now…ForeFlight can’t see the VR “device”. Both the computer and iPad are using the same wifi source.  

Wondering  if Win 10 is causing these or perhaps something in FSX is the culprit.  I can’t tell.

PS. FSUPIC is installed. Is it required? 

Could I ask you folks to take a remote look-see ?

JonB

<removed email, don't post emails in public forums>

Later, trying to fly again ,  when in the flight plan page,  after making a WP entry and hitting the ENT btn, FSX gets a fatal error and restarts.  Continues to happen no matter what i try.

I do have the Minstar folder excluded from the MS DEF antiVirus.  I do have FSUIPC vers 4.974.

ANYone seen this before?

Wayne T.